Common questions
How do I delete my account?
Email [email protected] from the address on your account and ask us to delete it. We'll remove your profile, uploaded ID document, and personal contact details. See the Privacy Policy for full details on what's retained and why.
How do credits work?
One hour of any service equals one credit — always. You earn credits by delivering a service to another member and spend them on services you receive. Credits can't be bought with money, sold for money, or cashed out.
Why do I need to verify my ID?
ID verification is required before you meet another member in person for the first time. It helps keep the community accountable. Your ID document is reviewed by an operator only — it's never shown to other members, and you can request it be deleted at any time.
Something went wrong with an exchange. What do I do?
Try messaging the other member first if it's a simple misunderstanding. If that doesn't resolve it, or if you feel unsafe, use the report or block option in the app, or email us directly and describe what happened.
How do I report or block another member?
Open their profile or your conversation with them and use the report or block option. Reports go to our team for review. Blocking prevents them from contacting you or seeing your listings.
Do I owe taxes on the services I trade?
Possibly — trading services instead of dollars doesn't automatically make an exchange tax-free. We're not able to give tax advice, so please see our Terms of Service and talk to a tax professional about your specific situation.
Still stuck?
Email [email protected] with your account email and a description of the issue. We read and respond to every message.